Support

We are here

One address, answered by a person. Whether something is broken, a charge looks wrong, or you just want your data out, this is the way through.

Email us

Every message reaches a real person, not a ticket robot.

support@intonysa.com
Open in GmailOpen in my mail app

We aim to reply within 72 hours.

Getting a fast answer

You do not need to write anything formal. These few details just save us a round trip.

The email address on your account, so we can find you.
What you were doing when it went wrong, and what you expected to happen instead.
Your device and browser, for example iPhone with Safari, or Windows with Chrome. If you write from the buttons above, this is filled in for you.
A screenshot, if there was something on screen. It is usually worth more than a paragraph.

Please do not send passwords. We will never ask you for one.

Common reasons to write

Billing

Payments run through our payment processor, our merchant of record. Your receipt comes from them. Write to us either way and we will sort it. See the billing terms.

Privacy requests

Copies of your data, corrections, or questions about what we hold. Start with the Privacy Policy, then email us.

Your account

Exporting your data and deleting your account are both in Settings, and neither needs our permission. Email us if anything there does not work.

This inbox is not an emergency line. Support is a small team reading email during working hours, and Nysa itself is not monitored by a human in real time, so nobody is alerted if you are in danger.